At Animal Emergency Service (AES) Tanawha, we understand how stressful it is to leave your pet in someone else’s care — especially during an emergency. That’s why we’ve embraced the Open Hospital model.
An Open Hospital means you’re welcome to stay with your pet while they undergo treatment — as much as possible and where appropriate. It’s about transparency, trust, and teamwork. Here’s what that means for you and your pet.
Transparency
See our knowledgeable and compassionate team in action.
Open Hospital removes the mystery of what happens “out the back.” You’re able to see the care being given and better understand the process as it unfolds. It builds trust and reassurance during an emotional time.
Collaborative Care
We make treatment decisions together.
Your insight matters. We involve you in discussions about your pet’s condition and treatment options, so we can create a plan that works — together.
Communication
Enhancing relationships through real-time updates.
With you by your pet’s side, you’ll receive timely, clear information — and you can ask questions when they matter most. Open communication is part of compassionate care.
Education
Learn about what’s involved in your pet’s treatment.
Understanding the ‘why’ behind clinical decisions helps you feel more confident and in control. Open Hospital gives you that insight as it happens.
Stress Reduction
Your presence can help ease your pet’s anxiety.
We know how much comfort you bring to your pet. When it’s safe and appropriate, being close can reduce stress — for both of you.
Better Patient Outcomes
Less stress often means faster recovery.
Staying connected with your pet can have real benefits. A calm, supported patient is more likely to recover well — and more quickly.