Not every hospital offers Open Hospital. We’ve adapted our space and culture to welcome clients into the experience – because we believe no one should wait behind closed doors when their pet is in need.
Not always. Some pets become more unsettled when their owner is present, and there are also some conditions we treat (tick paralysis for example) where visiting these pets can worsen their condition. In these cases, we may discuss alternative arrangements that are...
To ensure safety and a smooth experience: Please follow team instructions at all times Don’t touch medical equipment or other animals Step out if requested during emergencies or sensitive procedures Ask questions — we’re here to guide...
Sometimes, yes. With guidance from our team, you may be able to provide comfort, hold your pet during procedures, or help monitor them. If it’s ever not safe or helpful, we’ll let you know.
That’s completely okay. Some people prefer to wait in reception or head home, and we’ll keep you updated throughout. Open Hospital is about giving you the option — not the obligation — to stay.
