Frequently Asked Questions

There is a consultation fee for every pet examined by a veterinarian. This is a set fee that can be obtained by calling Animal Emergency Service. The veterinarian will examine your pet and discuss fees for further medication, diagnostics or hospitalisation of your pet. There are an array of solutions available depending on your personal circumstance. It’s important you raise any financial or treatment concerns with the veterinarian so we can formulate a suitable plan. Once a treatment plan is agreed to, the veterinarian will provide and estimate of cost for your consent. A deposit will be required will all fees due for payment when your pet is discharged from our care. If you require financial assistance, please ask our staff to assist you with a VetPay or Gem Visa application prior to consenting treatment. This will give you peace of mind so you can focus on your pet’s recovery.

Emergency arrivals are seen in order of priority based on the severity of illness or injury. Critical patients receive immediate treatment. Please alert our friendly staff if you’re concerned about your pet as they will be able to alleviate your concerns or adjust the veterinarians’ consultations.

It is unfortunate companion animals can’t tell us what’s wrong or how sick they are. Veterinarians encounter many different symptoms that may account for any number of ailments. On some occasions the symptoms noticed by owners can lead to an incorrect diagnosis. Unless a veterinarian has seen your pet for the same condition recently, it is near impossible to give an emergency diagnosis on the phone. It’s best to have your pet physically examined to obtain the best advice.

We understand the angst involved with a visit to the emergency vet after hours. The fees for pet health care appear expensive, especially when compared to human health care. Australian human health care costs are subsidised by government funding. Unfortunately, veterinary care is not subsidised so the costs for diagnostic testing or specialist treatment can be a shock for pet owners. Emergency veterinary fees are determined by the cost of keeping highly skilled veterinarians, nurses and receptionists up all night to look after pets. There are also the costs involved in maintaining the hospital and equipment to deal with every possible emergency. These include surgery, laboratory testing, radiology, ultrasounds, endoscopy, oxygen therapy, intensive care, as well as medications and anti-venenes.