Our Emergency Veterinary Fees

We understand an unexpected trip to the vet is an emotional time for you and your family and may catch you off guard financially. We are committed to discussing your options for the best and most affordable pet treatment for your situation.

Our Fees

Our fees are competitively priced and are determined by the running cost and resources needed for your special family members.

A consultation fee will apply. Our consultation fees remain the same price no matter the time of day or night. Consultations occurring on public holidays will attract a surcharge. Payment is required at the conclusion of the consultation.

Hospital and consultation fee
Our consultation fee is $148.

If your pet requires admission to hospital a deposit of at least 50% of the treatment estimate is required. If you are using VetPay the deposit required is 10%. Your vet will discuss the cost with you before treatment takes place unless it’s an emergency situation. Please keep in mind this is an estimate and costs can potentially increase due to unexpected complications or prolonged hospitalisation.

We may ask for a progress payment during your pet’s stay in hospital if their stay is prolonged.

Once your pet is able to be discharged, the balance of payment is required.

Payment Options

We have a number of payment options available, including:

  • Cash
  • Credit cards (we aren’t able to accept Diners Club)
  • Secure online payment gateway
  • Payment plans are available for approved applicants through VetPay and Gem Visa
    *Gem Visa is not available at our Carrara hospital

Pet Insurance

We strongly recommend pet insurance to everyone who owns a pet. These policies can give peace of mind, allowing you to concentrate on your pet and take the burden of the cost off you.

Our Client Care Team is happy to assist in processing your insurance claims to make the process as simple as possible.